Banking Center Teller - Part Time
Company: TCF National Bank
Location: Royal Oak
Posted on: February 20, 2021
TCF National BankTCF is proud to be an Affirmative Action and
Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender
Identity/Sexual Orientation. ID: 2021-5106Location: US-MI-Royal
OakCategory: Retail BankingPosition Type: Regular Part
TCF Bank is a premier Midwest bank offering consumer and commercial
banking, trust and wealth management, and specialty leasing and
lending products and services to consumers, small businesses and
commercial clients. We are proud to be an equal employment
Our team members will join other professionals that share the
philosophy of making a positive impact. We are committed to
building better communities by improving the quality of life in the
communities we serve.
With TCF Bank, you will be part of a fast-paced, community-minded
organization while enjoying excellent benefits and top career
TCF National Bank and its affiliated companies (collectively TCF)
is an equal employment opportunity employer. TCF's policy is not to
discriminate against any applicant or employee because of race,
color, religion, sex, pregnancy (including childbirth and related
medical conditions), sexual orientation, gender identity, national
origin, age, marital or familial status, genetic information,
disability status, protected veteran or military status or any
other characteristic protected by applicable law. TCF also
prohibits harassment of applicants or employees based on any of
these protected categories. TCF's policy is to take affirmative
action to employ and to advance in employment all persons
regardless of race, color, religion, sex, sexual orientation,
gender identity, national origin, disability status, protected
veteran status or other characteristic as required by applicable
TCF provides reasonable accommodations to applicants and employees
with disabilities. If you need an accommodation or assistance in
the application process, please contact TCF Human Capital
Management at [1-833-HCM-8454 or [HCMSC@tcfbank.com].
The Teller is responsible for processing customer transactions for
a variety of products and services, and upholding TCF's brand
promise by providing accurate, fast and friendly customer service.
Establish and solidify customer relationships by understanding
their evolving needs and providing solutions for the right products
and services. Uphold TCF's customer service expectations of being
helpful, knowledgeable, and respectful while interacting with
customers and coworkers. Offer appropriate financial solutions to
help customers save, transact, and borrow. Resolve customer
concerns through quality service and product knowledge.
• Build long-standing relationships with TCF customers by providing
excellent customer service and maintaining thorough knowledge of
all products TCF offers. Build customer trust and loyalty by
proficiently answering customer's questions; explaining policies
thoroughly, and fulfilling customer needs. Serve as a TCF brand
ambassador and TCF product and service expert. Promote a positive
image of TCF with each customer every time.
• Efficiently gather customer information, identify financial
needs, and educate the customer on TCF's products and services.
Make appropriate recommendations to the customer to meet their
financial priorities. Promote TCF products, services, and programs.
Meet individually assigned sales goals with a high level of quality
in terms of relationships and new accounts.
• Consult with customers on specific account needs; convey rates,
service charges and restrictions, and offer available programs to
improve the customer experience.
• Process transactions and engage in sales while communicating
professionally, clearly and confidently. Perform services including
wire transfers, customer information changes, death claims,
accurate processing of IRA distributions/contributions, loan
payment processing, and Regulation E and fraud claim resolution,
adhering to TCF and Federal regulations. Investigate and resolve
special account inquiries such as legal transactions requiring
coordination with TCF counsel, outside attorneys, and
• Consistently seek out prospective customers through referrals,
affinity partners, community involvement, telemarketing, and direct
• Balance terminal daily according to established procedures,
locate and/or correct errors or missing information. Maintain
accurate balancing/loss record that meets TCF guidelines.
• Maintain all audit requirements. Interpret and accurately process
customer requests and transactions according to TCF guidelines.
Maintain established controls such as check holds, identification
procedures, and all other pertinent verification necessary to
• High school degree or GED, or working towards completion.
• Six months proven service results in a customer centric,
results-driven environment. Ability to demonstrate a high level of
enthusiasm for providing excellent customer service skills.
• Effective communication (verbal and non-verbal), interpersonal
skills, and active listening skills. Ability to engage with
customers; begin a conversation, build rapport, and handle
objections. Comfortable asking customers about their personal
• Demonstrated ability to communicate clearly and professionally
while servicing customers.
• Highly developed skills and commitment to customer
• Ability to perform necessary calculations; proficient in basic
• As a new hire will be required to attend and successfully pass
all testing for TCF's Teller training program.
• Previous customer contact/sales experience.
• Six months or more of cash handling experience.PI129764534
Keywords: TCF National Bank, Royal Oak , Banking Center Teller - Part Time, Accounting, Auditing , Royal Oak, Michigan
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