Customer Care Manager - State Farm Agent Team Member

Company: Tammy Johnson - State Farm Agent
Location: Macomb
Posted on: February 18, 2026

Job Description:

Job Description Job Description Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Flexible schedule Free food & snacks Opportunity for advancement Paid time off Training & development You May Be a Great Fit as a Customer Care Manager at Tammy Johnson State Farm if: Youre the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. Youre a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide , making customers feel understood while confidently recommending solutions. Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address: 48836 Romeo Plank Macomb Mich 48044 At Tammy Johnson State Farm, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us . Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Responsibilities Manage customer inquiries and support daily service activities. Coordinate team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews. Offer customer additional Life Insurance, Health Insurance, Auto or Home Insurance if they need it Support community engagement and customer outreach initiatives. Help to Grow our agency Qualifications Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities. Prior experience in customer service, office sales or administrative support preferred. Must be able to obtain applicable state insurance licenses.

Keywords: Tammy Johnson - State Farm Agent, Royal Oak , Customer Care Manager - State Farm Agent Team Member, Customer Service & Call Center , Macomb, Michigan