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Americas IT Service Operations Engineer

Company: Dassault Systemes
Location: Royal Oak
Posted on: May 5, 2020

Job Description:

Dassault Syst mes Americas is seeking a self-motivated, technically strong IT Operations and Support Engineer to join our Americas IT organization. This full-time position is based in the Royal Oak office.

As IT Service Operations Engineer, you will be actively managing local IT infrastructure & end-user environments, providing IT services and support to business users, ensuring Dassault Syst mes field offices in the Americas are aligned with corporate standards, and assisting with integration of newly acquired companies.

- Ensure all end-user environment comply with corporate IT standard

- Provision new hardware and software, troubleshoot and provide prescribed solutions for all DS offices in Americas

- Support IT operations using Dassault Syst mes support tool. Follow, maintain DS set support KPls (Approval workflows, resolution time & user satisfaction)

- Participate in technical reviews, evaluate new technologies, make recommendations, and be asked to serve as a technical lead on local/regional projects.

- Document procedures (as needed) to ensure business continuity

- Receives general instructions for new responsibilities from director and/or manager

- Minimum 4 years of end-user support and computer system administration experience, preferably in a multi-national firm

- Bachelor's degree in Computer Science or equivalent from a 4-year accredited college/university

- Excellent interpersonal skills, and working experience in supporting critical business environments

- Certifications in Microsoft products are preferred

- Strong understanding of Microsoft Operating Systems & MAC OS

- Ability to support onsite IT infrastructure (Such as: Servers, Network, Audiovisual Equipment, Printers,.... etc)

- IT Support: Analytical, troubleshooting skills to solve complex problems

- Very strong interpersonal, communication, customer relationship skills - Team-player, motivated, able to execute tasks independently and professionally

- Writing skills to document new or existing processes and cross training

- General knowledge of Active Directory, SCCM, Antivirus, LAN, WAN, and Security

- Willingness to travel on business to other DS sites (Approximately 20%)

- English & relevant local language skills if applicable

- Ability to lift 40 lbs..

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Keywords: Dassault Systemes, Royal Oak , Americas IT Service Operations Engineer, Engineering , Royal Oak, Michigan

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