Calibration Sales and Service Manager
Company: Pilkington North America, Inc.
Location: Royal Oak
Posted on: January 10, 2021
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Job Description:
Essential Functions: Perform all calibration work including
target assembly & set up, required measurements, pre and post
scanning of vehicle, pre and post test driving of vehicle, and
troubleshooting as needed Manage scheduling of calibration jobs
including coordinating with installers on scheduling Answer
customer phone calls for scheduling, questions, and follow up Lead
sales and new customer addition efforts in local market via Cold
calling Customer visits Demonstrations Facilitate and host
Continuing Education courses for insurance agents in local market
as needed Responsible for delivering sales targets and managing
operational costs to budget Manage billing customers and insurance,
and collecting for all jobs as needed Track and report on specified
quality measures Maintain cleanliness in all areas of the shop
including bay areas, waiting rooms, and restrooms Adherence to
NSG/Pilkington Standards of Business conduct and Its Values
Adherence to NSG/Pilkington Safety Standards and Practices Other
duties as assigned Qualifications Required: Excellent communication
skills and ability to effectively interface with people of a
variety of backgrounds and technical expertise Ability to learn new
technologies and processes, and adapt to change Self-starter
requiring minimal supervision with ability to work independently
Hands on position in warehouse environment Understand B2B
environment Proficient with Microsoft Office products (Excel,
PowerPoint, Sharepoint, Billing, and Word). Proficient with SAP or
ability to learn quickly Education and Experience: BS/BA degree or
5+ years' supervisory experience without degree or significant
experience (7+years) with Aftermarket Glass Replacement industry
along with demonstrated leadership abilities required. Other
Requirements: Without assistance, must be able to lift up to 70
pounds Ability to operate basic hand tools This position could
require travel up to 15% of the time based on business need
including overnight travel Must have valid driver's license and
good driving record Must have and maintain acceptable MVR (Motor
Vehicle Report) as defined by safety requirements Authority and
responsibility for quality for this position is defined in the
Quality Manual/local documentation and apply as appropriate. We
offer an excellent compensation and benefits package, which
includes 401k, medical, dental, vision, life insurance, company
paid holidays, paid vacations, and education assistance. NSG
Group/Pilkington is an equal opportunity employer; M/F/D/V
encouraged to apply. Qualified candidates will receive
consideration without regard to age, race, color, religion, gender,
sexual orientation, disability or national origin. Applicants have
the option to confidentially self-identify or not self-identify
when applying. See job description
Keywords: Pilkington North America, Inc., Royal Oak , Calibration Sales and Service Manager, Executive , Royal Oak, Michigan
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