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Infusion Coordinator LPN

Company: Beaumont Health
Location: Royal Oak
Posted on: August 1, 2022

Job Description:

*** This opening is aligned with Beaumont - Farmington Hills, but the position is located at 3601 W. 13 Mile Rd, Royal Oak, MI 48073 ***GENERAL SUMMARY:The Infusion Coordinator LPN is responsible for patient scheduling and ensures accurate and appropriate clinical patient information prior to start of care at the AIC. Assesses patients for appropriateness to receive therapy in an ambulatory setting. Schedules all admission patients and coordinates their appointments, coordinates, and schedules all chemotherapy appointments. Works closely with referral sources to identify problems and resolutions. Coordinates care with AIC Registration and Billing Team, AIC Pharmacy Team, referral sources, and Charge RN as needed. Works effectively with physician offices to obtain hold/resume orders and labs as needed.Under the direction of the Patient Access Registration Front Line Manager, the Infusion Coordinator LPN, in addition to performing all Registrar tasks for Chemotherapy and non-oncology infusion patients, is recognized as a subject matter expert and mentors staff to exceed Beaumont Health and departmental standards along with assigned performance metrics. Performs as a Management Team representative in supervisor's absence to resolve problems/issues/questions/concerns. May assist in scheduling staff, assigning tasks, working task lists, and assigned work queues, managing processes for the completion of special projects assigned and resolving problems as appropriate. ESSENTIAL DUTIES Responds to calls including patients, physicians, physicians' office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals.Answers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters, and takes messages.Completes all types of outpatient registrations in a professional, accurate, customer-oriented, and timely manner.Obtains information from patient health insurance or managed care identification cardWorks with individual physician offices and their office managers on obtaining correct information for scheduling appointmentsSchedules appointments for patients on BEACON and works with the manager to meet these goalsStays abreast of regulatory requirements and company compliance policiesInform staff of relevant changes and developments in payer requirementsAttends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards. Obtaining and verifying authorizations as required by insurance companies and plans by contacting the patient, when applicable, and coordinating with the financial clearance center, when appropriate. Works with central billing office in resolving and resubmitting denied claims. Analyzes accounts within assigned work queues logistical and /or clerical problem resolution related to the patients' medical record, authorization, and billing issues.Keeps abreast of changes in authorization process, insurance policies, billing requirements, rejection, or denial codes as they pertain to claim processing and coding.Assists patients with questions or concerns.Mentors and/or assists Registrar Sr.This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.STANDARD QUALIFICATIONSEducation / Training: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Education / Training: Graduate of an accredited Licensed Practical School of Nursing (LPN) Work Experience: Customer Service experience required. Preferred: Working knowledge of EpicPreferred: Oncology Clinical backgroundPreferred: Chemo experience Certification, Licensure, Registration: Current valid and unrestricted licensure in the State of Michigan - Licensed Practical Nurse (LPN)HFMA CRCR certification within 6 months

Keywords: Beaumont Health, Royal Oak , Infusion Coordinator LPN, Healthcare , Royal Oak, Michigan

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