Manager Clinical Operations, Pediatric Hematology
Company: Royal Oak Hospital
Location: Royal Oak
Posted on: January 20, 2023
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Job Description:
Be Extraordinary, Join Our Team!GENERAL SUMMARY:Supervises and
trains office support staff and clinical personnel to ensure
optimal patient process flow and serves as a liaison between
physicians and clinical staff in daily operations. Responsible for
charge processing, A/R follow up, cash processing, patient flow,
maintenance of scheduling system and patient medical records.
Develops and implements policies, process improvement and customer
satisfaction initiatives.ESSENTIAL DUTIES:1. Manages all business
and clinic operations at the assigned site(s) and/or
department(s).2. Oversees the office staff in obtaining
authorizations for all visit services and professional charge
entry, department work queues, physician education, maximizing
reimbursement and for all databases. Maintains department specific
functions relating to the Charge Master. Directs and coordinates
billing to meet all formats required by insurance carriers.3.
Participates in the candidate selection process, manages employee
performance, ensures adequate training of new and existing staff to
maintain/enhance skills and other management functions for staff in
the clinic as needed.4. Develops and implements physician
education, process improvement and customer satisfaction programs
and initiatives.5. Reviews/evaluates monthly statistical reports
and makes recommendations for revenue cycle initiatives and to
include corporate initiatives.6. Safety/Quality - accountable for
regulatory preparedness, facilitating a culture focused on
safety/quality, Just Culture, committee reporting, deploying
processes and structure related to achieving
clinical/safety/quality initiatives.7. Experience - accountable for
leading a culture of service focused on maximizing patient/family,
physician and employee engagement and team member retention rates.
Utilizes tools and system resources to achieve top decile
outcomes.8. Physician Engagement and Retention - recommends
processes to enhance relationships with physicians. Creates best in
class relation strategies. Communicates directly with physician and
leadership regarding problem identification and resolution. Ensures
proper follow through takes place on outstanding items. Works in
collaboration with physician and administrative leadership to
execute the strategic plan9. Maintain, review and adhere to
Beaumont policies and procedures10. Receive and resolve patient
concerns with physicians and/or other staff within or outside the
department as needed11. Attend monthly, quarterly and annual
divisional meetings and coordinate regular office staff
meetings.12. Serve as operational back up, when applicable with
clinical skill validation, within the practice to assist as
needed.BENEFITSBeaumont offers a comprehensive benefits package to
meet your financial, health and life-work balance goals.Generous
paid time off, holidays and flexible schedulingOur employees
receive special discounts on a wide range of products and
servicesExceptional health, dental, vision and prescription drug
insurance plansTuition ReimbursementRelocation assistanceSavings &
retirement plans, disability insurance, identify theft protection
and even home and auto insuranceSTANDARD QUALIFICATIONSA. Education
/ Training: Bachelor of Science in Nursing degree required.B. Work
Experience: A minimum of (4) years of relevant healthcare
experience preferred. (4) years of direct staff supervisory
experience required, preferably in a customer-service or healthcare
field. Experience utilizing an electronic health record system
preferred. 2 years previous Pediatrics experience is required. 2
years experience in Pediatric Hematology/Oncology is preferred.C.
Certification, Licensure, Registration: RN License in State of
Michigan required. BLS for health care providers from American
Heart or Red Cross.D. Other Qualifications: Excellent interpersonal
skills. Develop and lead process improvements and monitor outcomes.
Must exhibit behaviors associated with the Beaumont Standards of
Mission, Vision and Values.ABOUT BEAUMONTBeaumont offers you a
world of opportunity throughout Southeast Michigan. With eight
hospitals and 155 outpatient sites you'll have a wide variety of
practice settings to choose from. Beaumont has more nationally
ranked hospitals in Michigan than any other health system.We are an
Equal Opportunity Employer Beaumont Health grants equal employment
opportunity to all qualified persons without regard to race, color,
national origin, sex, disability, age, religion, genetic
information, marital status, height, weight, gender, pregnancy,
sexual orientation, gender identity or expression, veteran status,
or any other legally protected category.
Keywords: Royal Oak Hospital, Royal Oak , Manager Clinical Operations, Pediatric Hematology, Healthcare , Royal Oak, Michigan
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