Manager Clinical Operations, Pediatric Hematology
Company: Royal Oak Hospital
Location: Royal Oak
Posted on: March 18, 2023
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Job Description:
Be Extraordinary, Join Our Team!GENERAL SUMMARY:Supervises and
trains office support staff and clinical personnel to ensure
optimal patient process flow and serves as a liaison between
physicians and clinical staff in daily operations. Responsible for
charge processing, A/R follow up, cash processing, patient flow,
maintenance of scheduling system and patient medical records.
Develops and implements policies, process improvement and customer
satisfaction initiatives.ESSENTIAL DUTIES:1. Manages all business
and clinic operations at the assigned site(s) and/or
department(s).2. Oversees the office staff in obtaining
authorizations for all visit services and professional charge
entry, department work queues, physician education, maximizing
reimbursement and for all databases. Maintains department specific
functions relating to the Charge Master. Directs and coordinates
billing to meet all formats required by insurance carriers.3.
Participates in the candidate selection process, manages employee
performance, ensures adequate training of new and existing staff to
maintain/enhance skills and other management functions for staff in
the clinic as needed.4. Develops and implements physician
education, process improvement and customer satisfaction programs
and initiatives.5. Reviews/evaluates monthly statistical reports
and makes recommendations for revenue cycle initiatives and to
include corporate initiatives.6. Safety/Quality - accountable for
regulatory preparedness, facilitating a culture focused on
safety/quality, Just Culture, committee reporting, deploying
processes and structure related to achieving
clinical/safety/quality initiatives.7. Experience - accountable for
leading a culture of service focused on maximizing patient/family,
physician and employee engagement and team member retention rates.
Utilizes tools and system resources to achieve top decile
outcomes.8. Physician Engagement and Retention - recommends
processes to enhance relationships with physicians. Creates best in
class relation strategies. Communicates directly with physician and
leadership regarding problem identification and resolution. Ensures
proper follow through takes place on outstanding items. Works in
collaboration with physician and administrative leadership to
execute the strategic plan9. Maintain, review and adhere to
Beaumont policies and procedures10. Receive and resolve patient
concerns with physicians and/or other staff within or outside the
department as needed11. Attend monthly, quarterly and annual
divisional meetings and coordinate regular office staff
meetings.12. Serve as operational back up, when applicable with
clinical skill validation, within the practice to assist as
needed.BENEFITSBeaumont offers a comprehensive benefits package to
meet your financial, health and life-work balance goals.
STANDARD QUALIFICATIONSA. Education / Training:
Keywords: Royal Oak Hospital, Royal Oak , Manager Clinical Operations, Pediatric Hematology, Healthcare , Royal Oak, Michigan
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