Healthcare Customer Service Representative

Company: ICONMA
Location: Royal Oak
Posted on: January 16, 2022

Job Description:

- Our Health and Wellness Engagement Assistants will have the opportunity to help members get the right care at the right time and no problem is too big or too small. The Engagement Assistant helps our members with any issues related to their health or health benefits and enrolls prospective participants in appropriate programs. The ideal candidate will be a trusted go-to health resource for Health and Wellness programs. - Answer inbound and place outbound calls regarding the following topics: - Act as client's first trusted source for coordinating activities and resources that enable members to get the right care at the right time - Collaborate with team members to deliver best possible service experience - Assist with coordination of services with providers - Engage prospective participants in a discussion around program benefits and enrollment - Schedules Initial Appointments, as appropriate - Support members with pedometer inquiries (technical, ordering, replacement) - Provide navigation/support for member portal interaction - Other responsibilities include processing member Qualification Form, validating wellness form disposition, opening/sorting mail, updating member record - Create and/or prepare all reports/spreadsheets as assigned - Participates in the development of Policies and Procedures under direction of supervisor - Assist in the other projects and duties as assigned Job Requirements:Requirements - - - - - - - - - - - - Medical Terminology or medical background such as nursing assistant/tech or doctor office experience - - - - - - - - - - - - Customer Service experience - - - - - - - - - - - - Exceptional phone skills - - - - - - - - - - - - Administrative/PC skills - - - - - - - - - - - - High school graduate or GED equivalent required. Associates degree preferred. Minimum 1-3 years' health care related experience. - - - - - - - - - - - - Requested criteria above average computer skills (Microsoft Office suite) - As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

Keywords: ICONMA, Royal Oak , Healthcare Customer Service Representative, Hospitality & Tourism , Royal Oak, Michigan