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Customer Service Representative/Customer Service

Company: Official Driving School
Location: Royal Oak
Posted on: May 16, 2022

Job Description:

Job DescriptionJob DescriptionThe Customer Service Representative assists prospective and current customers by facilitating information regarding OFFICIAL Driving School products and services. The Customer Service Representative treats all customers with respect, kindness and patience and has the goal to assist any customer in need. Customer Service Representative is expected to assist instructors with problems as they arise. Customer Service Representative is a direct report to the Customer Service Lead(s).

Customer Service Representative duties:Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Collect information, from customer, to accurately maintain their account
  • Management of inbound and outbound calls
  • Use of appropriate communication with customers and instructors based on appropriate communication medium
  • Meet personal/team sales targets and call handling quotas
  • Keep records of customer interactions, process customer accounts, and file documents
  • Problem solve, with customer, using discretion to move escalations to Customer Service Leads as needed
  • Understand and utilize technology appropriate to industry
  • Ability to use written and verbal communication effectively and appropriately
  • Understand company and industry policies and compliance as related to services and products
  • Complete additional tasks, as assigned, in a timely manner
  • Rotating schedule including one weekend day a weekSkills:

    • Proven customer support experience or experience as a client service representative
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • High school diploma

Keywords: Official Driving School, Royal Oak , Customer Service Representative/Customer Service, Hospitality & Tourism , Royal Oak, Michigan

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