Apple Technical Specialist - Part-Time
Company: Apple
Location: Novi
Posted on: May 6, 2024
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Job Description:
Summary
Posted: May 2, 2024
Role Number:114438201
Do you love how it feels to help others? After customers purchase
our products, you're the one who helps them get more out of their
new Apple technology. Your day in the Apple Store is filled with a
range of focused support and service tasks. Whether you're helping
customers get started with the Mac or finding answers to their
questions about other Apple devices, you're ready to share
knowledge and provide exceptional assistance. You gain satisfaction
from bringing resolution and insight to each customer, elevating
his or her relationship with Apple to the next level. You work with
others to foster a culture where everyone belongs and is inspired
to do their best work. Both full-time and part-time jobs are
available.
Key Qualifications
Description
As a Technical Specialist, you help new owners get started and
current ones get quick, efficient support - developing strong,
positive relationships with Apple. When a customer needs
assistance, you quickly assess their situation. Sometimes you take
care of customers with advice or a solution on the spot, using your
knowledge of current Apple technology to help with iPod, iPhone,
and iPad devices. At other times, you refer customers to support
team members who get them up and running again. You even provide
personal training for new customers, helping them acquire the basic
skills they need to get started on photo, video, and music
projects. The entire store team benefits from your commitment to
providing the best care for customers. By helping Apple maintain
strong relationships with customers, you are instrumental to our
success.
Education & Experience
Additional Requirements
Pay & Benefits
Apple employees also have the opportunity to become an Apple
shareholder through participation in Apple's discretionary employee
stock programs. Apple employees are eligible for discretionary
restricted stock unit awards, and can purchase Apple stock at a
discount if voluntarily participating in Apple's Employee Stock
Purchase Plan. You'll also receive benefits including:
Comprehensive medical and dental coverage, retirement benefits, a
range of discounted products and free services, and for formal
education related to advancing your career at Apple, reimbursement
for certain educational expenses - including tuition. Additionally,
this role might be eligible for discretionary bonuses or commission
payments as well as relocation. Learn more about Apple
Benefits.
For information about pay, if you are interested in roles located
in one of our California, Colorado, New York or Washington
locations click here to select a store and view pay
information.
Note: Apple benefit, compensation and employee stock programs are
subject to eligibility requirements and other terms of the
applicable plan or program.
Apple is an equal opportunity employer that is committed to
inclusion and diversity. We take affirmative action to ensure equal
opportunity for all applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, Veteran status, or other legally protected
characteristics.
Keywords: Apple, Royal Oak , Apple Technical Specialist - Part-Time, IT / Software / Systems , Novi, Michigan
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