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Operations Team Lead

Company: Kelly Services
Location: Royal Oak
Posted on: April 9, 2021

Job Description:

Kelly Services is seeking a Lead Project Coordinator (Operations Team Lead)-- for a company located in Auburn Hills, MI. This is a Direct Hire Opportunity with an EXCELLENT benefit package.Salary starts at $55,000 and can go up based on experience.--What's also included: Bonus (0-12% of salary) and profit sharing (5-6% of salary goes into 401K plan)Must have experience managing a team and handling escalated customer service calls.This is an ideal opportunity for someone that may have been a leader in a call center type environment.----Position Overview: The Project Coordination Team Leader is responsible for assisting/supporting their Manager in providing leadership for Project Coordinator (PC) team members in some or all of the following: to support the order fulfillment and customer support processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through order fulfillment.-- Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. Responsible for supervising non-exempt team members (coaching, counseling, etc.) Encourage team commitment to continually strive for 100% "Very Satisfied" customers.----Job Duties Include:

  • Providing direct supervision for project coordinators. (7 direct reports)
  • Carries out supervisory responsibilities in accordance with all the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; performance evaluation and development; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Supports the front-line Project Coordinators with their day-to-day needs regarding all order fulfillment activities
  • Project quoting and Order Entry
  • Product & Supply Acquisition, Inventory Management &--Project Service CoordinationTo apply, please apply directly to this posting.----Why Kelly--?As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Royal Oak , Operations Team Lead, Other , Royal Oak, Michigan

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