Operations Team Lead
Company: Kelly Services
Location: Royal Oak
Posted on: April 9, 2021
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Job Description:
Kelly Services is seeking a Lead Project Coordinator (Operations
Team Lead)-- for a company located in Auburn Hills, MI. This is a
Direct Hire Opportunity with an EXCELLENT benefit package.Salary
starts at $55,000 and can go up based on experience.--What's also
included: Bonus (0-12% of salary) and profit sharing (5-6% of
salary goes into 401K plan)Must have experience managing a team and
handling escalated customer service calls.This is an ideal
opportunity for someone that may have been a leader in a call
center type environment.----Position Overview: The Project
Coordination Team Leader is responsible for assisting/supporting
their Manager in providing leadership for Project Coordinator (PC)
team members in some or all of the following: to support the order
fulfillment and customer support processes at assigned branch
locations, this includes responsibility for executing standard
processes to provide a seamless customer experience through order
fulfillment.-- Responsible for assisting in the identification,
development and implementation of programs, policies and procedures
that support total customer satisfaction, company profitability and
market share growth. Responsible for supervising non-exempt team
members (coaching, counseling, etc.) Encourage team commitment to
continually strive for 100% "Very Satisfied" customers.----Job
Duties Include:
Keywords: Kelly Services, Royal Oak , Operations Team Lead, Other , Royal Oak, Michigan
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