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Reservations Sales Agent

Company: Express Employment Professionals - Royal Oak, MI
Location: Royal Oak
Posted on: June 6, 2021

Job Description:

Job Description Our Client, works closely with team managers and coaches to provide ideal housing solutions to fit their teams needs. You will assist teams by providing them knowledge of their areas of travel, provide a variety of hotel options, develop long term relationships with team leaders and coaches, and provide the ultimate customer service experience for every team.

General Responsibilities: Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
Greet calls warmly and perform reservation procedures.
Explain hotel details, rates, services, amenities, and other information about the hotel as requested Represent our company, our events and our hotel partners. You will need to ensure clear and accurate communication, can be detailed and focused.
Work directly with team managers to coordinate room blocks for their team travel.
Manage all group block requests for designated events, prepares all event documentation and coordinates with hotel contracting department.
Make and answer a high volume of calls and emails, maintaining a rapid response rate according to agreed standards. Log communication, where required and maintain detailed and accurate records.
Solve problems and/or suggest alternatives to previous arrangements if necessary.
Identify operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
Establish and maintain effective working relationships with co-workers, supervisors and the public.
Assist in any other tasks and responsibilities as assigned. Hotel, Customer Service, Sales, and Call Center Experience Highly Preferred Hotel, event planning, customer service, sales, or similar experience is preferred.
Strong organizational skills required.
Excellent written and oral communication skills are required.
Positive interpersonal skills required.
Must be fluent in verbal and written English.
Excellent computer and typing skills are required. Excel and Word proficiency desired.
Phenomenal listening and comprehension skills required. Education We like Company Description Express Employment Professionals does not charge a fee for our services; we are a Human Resource Solutions company assisting business in locating outstanding talent!

We offer a comprehensive benefits package including medical, dental, vision, short term disability, life insurance, and 401k.

Keywords: Express Employment Professionals - Royal Oak, MI, Royal Oak , Reservations Sales Agent, Other , Royal Oak, Michigan

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