Reservations Sales Agent
Company: Express Employment Professionals - Royal Oak, MI
Location: Royal Oak
Posted on: June 6, 2021
Job Description Our Client, works closely with team managers and
coaches to provide ideal housing solutions to fit their teams
needs. You will assist teams by providing them knowledge of their
areas of travel, provide a variety of hotel options, develop long
term relationships with team leaders and coaches, and provide the
ultimate customer service experience for every team.
General Responsibilities: Answer incoming calls and assist with
reservations, confirmations, room need requests, and questions.
Greet calls warmly and perform reservation procedures.
Explain hotel details, rates, services, amenities, and other
information about the hotel as requested Represent our company, our
events and our hotel partners. You will need to ensure clear and
accurate communication, can be detailed and focused.
Work directly with team managers to coordinate room blocks for
their team travel.
Manage all group block requests for designated events, prepares all
event documentation and coordinates with hotel contracting
Make and answer a high volume of calls and emails, maintaining a
rapid response rate according to agreed standards. Log
communication, where required and maintain detailed and accurate
Solve problems and/or suggest alternatives to previous arrangements
Identify operational challenges associated with his/her group and
works with the property staff and customer to solve these
challenges and/or develop alternative solutions.
Establish and maintain effective working relationships with
co-workers, supervisors and the public.
Assist in any other tasks and responsibilities as assigned. Hotel,
Customer Service, Sales, and Call Center Experience Highly
Preferred Hotel, event planning, customer service, sales, or
similar experience is preferred.
Strong organizational skills required.
Excellent written and oral communication skills are required.
Positive interpersonal skills required.
Must be fluent in verbal and written English.
Excellent computer and typing skills are required. Excel and Word
Phenomenal listening and comprehension skills required. Education
We like Company Description Express Employment Professionals does
not charge a fee for our services; we are a Human Resource
Solutions company assisting business in locating outstanding
We offer a comprehensive benefits package including medical,
dental, vision, short term disability, life insurance, and
Keywords: Express Employment Professionals - Royal Oak, MI, Royal Oak , Reservations Sales Agent, Other , Royal Oak, Michigan
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