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Gym Quality Assurance Coordinator

Company: Planet Fitness
Location: Royal Oak
Posted on: June 7, 2021

Job Description:

Planet Fitness is currently seeking a Gym Quality Assurance Coordinator to join our EPIC team!

The ideal Gym Quality Assurance Coordinator is a flexible, process-driven individual who strives to make a positive impact on club operations. He/She rolls up their sleeves, is caring, and driven. The right candidate will take ownership and responsibility for the inspection of club operations, utilizing the appropriate tools and reports in order to highlight areas of opportunity and showcase executional excellence.

Key responsibilities will include:

  • Properly, accurately and timely performs announced and unannounced Club facility brand excellence inspections, re-inspections and visits, assessing operational standards in the club and through proper communication with Club management and staff, ensures that critical issues are addressed and resolved promptly, and that a timely and proper plan, including a follow up plan, is put in place to correct any below standard areas.
  • Daily travel, in all forms of weather, to and from company clubs (metro Detroit area, Grand Rapids, MI area, and Toledo, OH, area), ensuring a presence in the clubs from 9:00 am to 5:00 pm. This position is based in metro Detroit.
  • Excellent and flawless driving record. Operates Company vehicle to travel to and from clubs and office(s).
  • Maintains a high level of integrity in relation to inspection observations and recording, reporting, and communication of inspection results.
  • Performs quality assurance checks on Clubs within the region through info calls, tours, etc., ensuring that the company quality, customer service and membership goals and standards are being properly maintained and executed.
  • Maintains positive communication style when communicating areas of opportunity and examples of executional excellence.
  • Interfaces with both the Operations team and Facilities, Maintenance and Equipment team to ensure that equipment and facility issues are communicated and resolved promptly and properly.
  • Properly processes all required paperwork and documentation.
  • Above is a list of the most important responsibilities and functions, which are essential to the position. Employees must be able to perform these essential functions satisfactorily with or without a reasonable accommodation. Accommodations will be evaluated and provided to eligible employees on a case by case basis, depending on the employee's medical restrictions, work availability, the nature of the position, the position's essential functions and other relevant factors.


  • Education: HS Diploma or GED preferred, but not required
  • Experience: Previous quality control and/or inspection experience preferred
  • Knowledge, Skills, & Abilities:
  • Proven track record of success in operational excellence.
  • Ability to perform routine work of the same task.
  • Contributes to positive teamwork environment.
  • Exercises proper judgment in prioritization of job responsibilities.
  • Detail oriented.
  • Ability to interact effectively with all levels of employees.

What we offer:

  • Great growth opportunities - we are a dynamic and growing company!
  • Medical, Dental and Vision insurance benefits.
  • FREE Black Card Membership!



Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Keywords: Planet Fitness, Royal Oak , Gym Quality Assurance Coordinator, Other , Royal Oak, Michigan

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