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Entrance Attendant

Company: Beaumont Hospitals
Location: Royal Oak
Posted on: June 8, 2021

Job Description:

GENERAL SUMMARY:

EntranceAttendants provide a resource to patients, family members and guests in thehospital and other campus buildings. They handle way-finding questions and personally escort patients/familymembers via wheel chair to destinations as appropriate. They work to assure spaces are clean, tidyand organized and direct traffic flow and provide assistance at the HospitalEntrances.

EntranceAttendants handle symptom and exposure screening of incoming patients,families, vendors, delivery people, employees and physicians as they accessbuildings.

ESSENTIAL DUTIES:

  • Present an excellent first impression to all customers by greeting promptly with a warm and friendly reception.
  • Provide Hospital way-finding for patients and visitors.
  • Support patient, family, guest information needs, including appropriate hospital resources to assist in problem resolution.
  • Maintain a clean and tidy first impression. Clean the lobbies, entrances and outside the doorways.
  • Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.

  • Perform Service Recovery and conflict resolution for unhappy guests. Work with Service Excellence to support positive outcomes and resolution to customer needs.
  • Assist patients and families in and out of their vehicles as needed at the hospital entrances. Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking. Work with the Security & Valet teams as needed.
  • Round throughout the hospital and campus to locate wheelchairs and scooters. Clean them daily and tag for repair as needed. Maintain appropriate volumes of chairs and scooters at each active entrance.
  • Surgical areas: Provide liaison activities between the clinical staff, physicians, and the patient companions. Problem solve, assist with communication as appropriate. Enter text page phone numbers for family members to be updated throughout the surgical procedure.
  • Assist with Lost and Found services as needed.
  • Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking. Work with the Security & Valet teams as needed.
  • Assist with cab, bus vouchers and other transportation as needed.
  • Utilize effective communication skills to incorporate specific age, culture and developmental needs.

STANDARD QUALIFICATIONS

A. Education/ Training:

  • Completion ofdepartment based training with demonstrated competence.

B. WorkExperience:

  • Excellent customerservice & communication skills required.
  • Demonstrated problemsolving, organization, judgment, diplomacy, multi-tasking skills are necessary.Should be comfortable using Epic and Outlook (email).
  • High School diplomarequired.
  • Must be able to pusha patient/guest in a wheelchair.

C. Certification,Licensure, Registration:

  • BLScertification preferred

Keywords: Beaumont Hospitals, Royal Oak , Entrance Attendant, Other , Royal Oak, Michigan

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