Health Educator Registration

Company: Beaumont Hospitals
Location: Royal Oak
Posted on: June 9, 2021

Job Description:

GENERAL SUMMARY:

Under the direction of the Patient Access Registration Director, the Health Educator Registration is recognized as a subject matter expert and mentors staff to exceed Beaumont Health and departmental standards along with assigned performance metrics. As delegated performs as management team representative in the Supervisor's absence to resolve problems/issues/questions/concerns and initiate downtime and disaster procedures as appropriate.

ESSENTIAL DUTIES:

• Conducts New-hire registration training program with every new employee performing registration tasks. Training includes Epic/OneChart Corporate Registration processes including revenue cycle and regulatory processes.
• Works with other Health Educators in Registration to keep manuals, training guides and web site updated and current as resources for staff.
• Updates training materials and processes as appropriate to support compliance and insurance and other process changes.
• Audits quality registration processes and provides regular feedback to staff, one-on -one to achieve a high volume of accurate and "clean" billable claims. Assist staff in process flow coaching so that productivity standards are met or exceeded.
• Analyzes problems / errors and suggests and creates educational modules to address appropriately.
• Creates and conducts registration skills refresher classes as needed.
• Manages training processes for changes and continuing education. Trains Registration leaders and "super-users" to roll-out to the staff in all areas, corporately.
• Coordinates activities with IT Education staff as appropriate to maintain a corporate approach to system documentation and registration process flows.
• Maintains or exceeds Beaumont's customer service standards. Maintains or exceeds Beaumont's leadership standards. Utilizes age specific competencies and addresses special customer and cultural needs.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

STANDARD QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Education / Training:
• High school diploma or equivalent required.
• Associate's degree or bachelor's degree in business, management or other related fields preferred.
• Working knowledge of Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System and various websites for third party payers for verification is preferred.
• Work Experience:
• Requires 1 year previous registration, billing, insurance verification.
• Certification, Licensure, Registration:
• None
• Other Qualifications:
• Must be able to accurately manage a great number of details in a fast paced, dynamic environment while providing excellent service to Beaumont's patients, visitors, clinical departments & physicians.
• Excellent, demonstrated, customer service & communication skills required.
• Demonstrates problem solving, organization, judgment, and diplomacy and multi-tasking skills are necessary.
• Ability to work independently and supervise individual workload to meet targets and productivity standard along with a varied schedule.
• Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc.).

Keywords: Beaumont Hospitals, Royal Oak , Health Educator Registration, Other , Royal Oak, Michigan