Front Office Specialist
Company: Associated Retinal Consultants
Location: Royal Oak
Posted on: October 2, 2021
Associated Retinal Consultants, P.C.
Position: Front Office Specialist
Front Office Specialists perform a variety of clerical duties of a
routine nature, including answering the
telephone, scheduling appointments, posting on a computer system
and preparing standard forms. Medical Office
Specialists also perform some direct patient care including
dilating and refracting patient's eyes.
DUTIES AND RESPONSIBILITIES
Pleasantly greets all patients and visitors, whether in person or
Answers questions, makes referrals and directs other calls to the
Schedules patient appointments consistent with individual physician
Identifies any potential patient concerns and brings these issues
to the attention of the Office Coordinator or physician as
Knowledgeable about insurance carriers and need for any referrals
and/or prior authorizations required for various procedures and/or
drugs; seeks additional information if needed.
Knowledgeable about drug assistance programs and completes
necessary patient enrollment in programs.
Ensures that accurate procedure coding/charges for all
procedures/drugs for all patients and correct diagnosis codes are
Collects copays and outstanding balances from patients.
Data entry and accurate keyboard skills to include entering patient
charges into the practice management system, balance charges and
receipts at the end of each day.
After initial training period, expert Practice Management System
Verifies and accurately records patient demographic, insurance and
Utilizes electronic mail and other instant messaging systems.
May dilate and refract patient's eyes.
May consent patient for treatment and procedures.
May perform surgery scheduling and consenting for surgery.
Prepare exam/treatment rooms by cleaning and stocking supplies.
Provides consistent, excellent customer service.
Travel to other ARC locations as assigned.
Responsibilities may be dependent on specific location and not
required of all employees in that position.
Performs all other duties as assigned, which may include assisting
in other departments within Associated Retinal Consultants and at
High School Diploma or equivalent.
Proficient keyboarding skills, knowledge of database systems and
comfortable with electronic mail and instant messaging systems.
Analytical and problem solving skills.
Strong oral and written communication ability.
Excellent interpersonal skills to work effectively with others
(teamwork) and provide superior customer service to patients.
Reports to:Reports to Office Coordinator. All employees report to
the company Administrator and Physician Partners.
Work Schedule: Varies, but typically Monday through Friday with
working hours ranging from 7:00 a.m. to 7:00 p.m. Potential for
Saturday work hours depending on location.Work shift hours vary
depending on employment status, but generally are 8 hours in
FLSA Status: Non-exempt
Moderate physical activity (standing, bending, sitting, walking,
pulling and lifting) for most of the work shift.
Clean office environment.
Potential exposure to body fluids with direct patient contact.
Possible hazardous chemicals.
If you need assistance with this application, please contact (636)
Please do not contact the office directly - only resumes submitted
through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action
employer. All applicants will be considered for employment without
attention to race, color, religion, sex, sexual orientation, gender
identity, national origin, and veteran or disability status.
Keywords: Associated Retinal Consultants, Royal Oak , Front Office Specialist, Other , Royal Oak, Michigan
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