Aveda Institute Front Desk

Company: Douglas J Aveda Institutes & Salons
Location: Royal Oak
Posted on: November 12, 2021

Job Description:

Job Description ENSURING OUR GUESTS SALON AND SPA EXPERIENCE IS ABOVE AND BEYOND FROM BEGINNING TO END EVERY TIME. Do you have an eye for exceptional service? Do you hold yourself and others to a higher standard? At Douglas J, we train our teams to service our guests every need and expertly deliver on the Aveda experience. ABOUT THE POSITION: Were looking for a day maker; somebody who appreciates the value of going above and beyond and encourages and motivates their team-mates to do the same. At the Aveda Institute, youll have the opportunity to work with students and staff on serving our communities and delivering an extraordinary guest experience. As a Guest Services Key Holder you will: * Schedule and accommodate reservations for guests * Check guests in and out services * Communicate any technician time issues with staff in order to accommodate guest * Ensure all guests needs are met during visit including challenge resolution * Responsible for payment transactions, including returns, exchanges, and maintaining a balanced cash drawer * Perform Aveda Rituals of Renewal, including hand/arm massages, chair massages, and make-up touch ups * Provide up-to-date, extensive retail knowledge * Maintain necessary continuing education in areas of guest servicing and product knowledge

Keywords: Douglas J Aveda Institutes & Salons, Royal Oak , Aveda Institute Front Desk, Other , Royal Oak, Michigan