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Aveda Institute Front Desk - Full Time

Company: Douglas J Aveda Institutes & Salons
Location: Royal Oak
Posted on: January 5, 2022

Job Description:

Company DescriptionAbout our company:Douglas and Sharon Weaver started the Douglas J family of companies in 1967 with five employees and a passion for the Salon/Spa industry. They wanted to build a location that could pride itself on exceeding the guests' expectations with every Douglas J experience. Since the initial opening, Douglas J has gone through 50 years of growth, expansion and evolution. We now have 9 locations including Aveda Institutes, Aveda Concept Salons and our Aveda Salon & Spa. We offer a complete menu of services in hair design and color, skin care, nail therapy, and massage therapy. Our foundation and values remain the same; we consistently focus on delivering our guests the high-end experience they deserve. We are proud to maintain a culture where our employees enjoy coming to work. We consistently promote and support a strong sense of unity, respect and passion. There are many opportunities at Douglas J for staff to participate in continuing education classes in order to continually grow their skills. We provide our employees opportunities to volunteer within their communities and give back. A comprehensive benefits package is offered to our employees to help maintain a healthy lifestyle. We strive to stay progressive in our industry by offering our employees a professional workplace where they feel supported and successful.Job DescriptionEnsuring our guests' salon and spa experience is above and beyond from beginning to end every time.Do you have an eye for exceptional service? Do you hold yourself and others to a higher standard? At Douglas J, we train our teams to service our guests' every need and expertly deliver on the Aveda experience. About The Position: We're looking for a day maker; somebody who appreciates the value of going above and beyond and encourages and motivates their team-mates to do the same. At the Aveda Institute, you'll have the opportunity to work with students and staff on serving our communities and delivering an extraordinary guest experience. As a Guest Services Key Holder you will:Schedule and accommodate reservations for guestsCheck guests in and out servicesCommunicate any technician time issues with staff in order to accommodate guestEnsure all guest's needs are met during visit including challenge resolutionResponsible for payment transactions, including returns, exchanges, and maintaining a balanced cash drawerPerform Aveda Rituals of Renewal, including hand/arm massages, chair massages, and make-up touch upsProvide up-to-date, extensive retail knowledgeMaintain necessary continuing education in areas of guest servicing and product knowledgeQualificationsWhat we're looking for:Leadership and role model capabilities and ability to hold others accountableAn individual who is passion filled and enthusiastic about the guest and student experienceA willingness to serve and the ability to deliver an exceptional experienceCharismatic, friendly, and personable demeanor; able to connect with othersExperience working with Aveda products/services/curriculum a plus, but not requiredProfessional and fashion forward imageAbility to thrive in a fast-paced, professional salon environmentOpen/Close the locationBe Responsible for turning on/off alarmIn the event of a student call-in, responsible for updating students schedule and reassign guests appointmentsMaintaining and balancing the cash drawer and correcting issues as necessaryManage retail areaAdditional InformationWhy should you apply?Oppurtunity to work in the Customer Service Industry with a interest in cosmetology, esthiology, or massage therapyCompetitive hourly payAffordable insurance benefits and a 401(k) with company matchOpportunities for advancementA company culture focused on service, education, and creativity All your information will be kept confidential according to EEO guidelines.

Keywords: Douglas J Aveda Institutes & Salons, Royal Oak , Aveda Institute Front Desk - Full Time, Other , Royal Oak, Michigan

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