Scheduler

Company: Beaumont Hospitals
Location: Royal Oak
Posted on: January 8, 2022

Job Description:

GENERAL SUMMARY:Responsible for patient scheduling, pre-registration and insurance authorization for the outpatient departments.ESSENTIAL DUTIES:* Responds to calls including patients, physicians, physicians' office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals.* Answers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages.* Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals.* Will mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out.* Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner.* Obtains information from patient health insurance or managed care identification card.* Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.* Works with individual physician offices and their office managers on obtaining correct information for scheduling appointments.* Performs work of equal skill and responsibility as directed. May also perform work of a higher level in preparation for increased responsibilities or when the department requires.* Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards.* Follows the hospital exposure control plans/blood borne and airborne pathogens.* Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.* Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmentally to facilitate the department's/unit's ability to meet its goals and objectives.* Manages TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website.STANDARD QUALIFICATIONS:* High School diploma or equivalent required. One year of secretarial training or equivalent experience preferred.* Customer service experience required. One year of experience in healthcare setting-prefer registration/scheduling, unit secretary or medical billing, 30 WPM typing required, Windows knowledge, able to perform accurately in a fast-paced environment. Prefer experience with one Contact, Epic, Outlook, 3rd party validation insurance websites and medical terminology. Working knowledge of hospital SMS scheduling preferred* Knowledge of medical terminology, telephone experience required, and testing requirements preferred.

Keywords: Beaumont Hospitals, Royal Oak , Scheduler, Other , Royal Oak, Michigan