Customer Experience Banker Resource
Company: Huntington National Bank
Location: Royal Oak
Posted on: May 14, 2022
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Job Description:
Description Summary: As a full-time Branch Resource Team member,
you will engage in proactive sales and customer service activities,
including teller transactions. You will be part of the Branch
Resource Team and will support a defined group of branches in
Huntington's Branch Network. Colleagues in the Branch Resource Team
will travel between their assigned branches and the work location
may change daily. Colleagues in the Branch Resource Team must have
access to reliable transportation to facilitate working in multiple
branches.Responsible for retaining and growing consumer and
business customer relationships by proactively identifying
financial goals and needs, recommending appropriate deposit, and
other banking products and services. Serves in a concierge role by
servicing walk-in customers. Processes customer transactions
accurately and efficiently and balances daily while providing
exemplary customer service. Effectively resolves customer issues.
Strong comfort level with technology and educates customers on how
to optimize their use of bank technology (online, mobile, and ATM
banking) so they can bank more conveniently and better manage their
money. Proficient in consumer deposit products. Proactively
identifies opportunities to grow customer relationships through a
disciplined sales process, new customer follow-up program, outbound
calling, and sourcing referrals from customers and partners.
Educates and refers customers to other areas of the bank to deepen
relationships and build strong internal partnerships pursuant to
OCR guidelines. Adheres to all operational, security, risk and
regulatory related policies and procedures. Demonstrates acumen in
sales, customer service, relationship management, banking,
communication and presentation.A Customer Experience Banker is a
Financial Concierge for our walk-in customers. You are responsible
for retaining and growing consumer and business customer
relationships by proactively identifying financial goals and needs
and recommending appropriate deposit, loan and other banking
products and services. You will process customer transactions
accurately and efficiently in order to provide exemplary customer
service while educating customers on bank products, services and
technology.Duties & Responsibilities:+ Engage in proactive sales
and customer service activities, including teller transactions.
Responsible for retaining and growing consumer and business
customer relationships by proactively identifying financial goals
and needs and recommending appropriate deposit, and other banking
products and services. Serves in a concierge role by servicing
walk-in customers + Processes customer transactions accurately and
efficiently and balances daily while providing exemplary customer
service. Effectively resolves customer issues. Strong comfort level
with technology and educates customers on how to optimize their use
of bank technology (online, mobile, and ATM banking) so they can
bank more conveniently and better manage their money.+ Proficient
in consumer deposit products. Proactively identifies opportunities
to grow customer relationships through a disciplined sales process,
new customer follow-up program, outbound calling, and sourcing
referrals from customers and partners. Educates and refers
customers to other areas of the bank to deepen relationships and
build strong internal partnerships pursuant to OCR guidelines.+
Adheres to all operational, security, risk and regulatory related
policies and procedures. Demonstrates acumen in sales, customer
service, relationship management, banking, investments, business
banking,, communication and presentation.Required Qualifications:+
High School Diploma+ 1 year customer service in banking, financial
services or goal driven retail sales. Can include military service
in an administration, contracting, civil affairs, or similar
roleOR+ Bachelor's DegreePreferred Qualifications:+ Cash handling
skills preferred but not required+ Comfort with technology such as
mobile services and online banking services is a plusWorkplace
Type:OfficeEEO/AA
Employer/Minority/Female/Disability/Veteran/Sexual
Orientation/Gender IdentityTobacco-Free Hiring Practice: Visit
Huntington's Career Web Site for more details.Agency Statement:
Huntington does not accept solicitation from Third Party Recruiters
for any position
Keywords: Huntington National Bank, Royal Oak , Customer Experience Banker Resource, Other , Royal Oak, Michigan
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