Shift Lead
Company: Planet Fitness Michigan Group
Location: Royal Oak
Posted on: June 14, 2022
Job Description:
Job DescriptionWe are seeking a Shift Lead to join our EPIC
team!
Why you should join Planet Fitness:
- Great growth opportunities - we are a dynamic and growing
company
- Medical, Dental and Vision insurance benefits (Full Time
positions only)
- Employee Referral Bonus Program
- FREE Black Card Membership
- Set Schedule
- 401(k) with generous employer match
- This position has a $1/hour premium added to any hours worked
6:00 PM-6:00 AM.
- A sparkling clean work environment (where we all pitch in to
keep the club pristine!)
- Contribute to changing people's lives every day by helping us
create a healthier Planet
- Work hard play hard with an amazing group of talented, dynamic
team members
- Employee Assistance Program (EAP)As a member of our staff, you
will be responsible for providing a superior level of customer
service to Planet Fitness members, prospective members and guests,
ensuring an exceptional "Judgement Free" member experience!
Some of your responsibilities will include:
- Greet members and guests, providing exceptional customer
service and doing your best to make members feel comfortable and
welcomed!
- Overall operation of the club in conjunction with the Club
Management, and in the absence of Club Management, ensuring
positive operational results, assigning and directing work, leading
by example, training and development, addressing complaints and
resolving problems.
- Answer phones in a friendly manner and assist callers with a
variety of questions.
- Check in members, provide tours of the club and sign up new
members, log amenities and communicate updates and billing issues
to members and guest.
- Respond to member questions and concerns in a timely and
professional manner.
- Utilize company computer system to assist with new memberships,
membership cards, change of address and billing or payment
questions.
- Handle sensitive and confidential member information and
agreements.
- Go above and beyond to keep the front desk area and lobby clean
and orderly.
- Regular facility cleaning and upkeep such as mopping, trash
removal, cleaning windows and mirrors, and re-racking weights.
- Check in members, provide tours of the club and sign up new
members, log amenities and communicate updates and billing issues
to members and guest.
- Regular cleaning of all exercise equipment and tanning
beds.
- Regular restroom and shower area cleaning and
stocking.Qualifications and Physical Demands:
- Must be 18 years of age or older.
- Punctuality and reliability is a must.
- Customer service experience required.
- Previous supervisory experience required.
- Continual standing and walking during your shift.
- Continual talking to members and potential members in person
and on the phone during your shift.
- Must be able to lift 45 pounds.Joining the PF family means
being part of a company that cares about bettering the health and
wellbeing of our communities. It means being a part of a
supportive, engaging workforce with an inclusive culture that
values diversity and creates an environment where everyone can feel
they belong. It means encouraging professional growth and
development. It means making true, lasting connections with you
co-workers. It means creating a positive impact in our local
communities through our Judgement Free Generation philanthropic
initiative. It means being part of a brand that you can be proud
of!
Employer Opportunity EmployerEmployees at a franchise location are
employed by the Franchisee and are not employees of PFHQ (the
Franchisor). PFHQ neither dictates nor controls labor or employment
matters for franchisees or their employees, and does not retain any
reserved authority to control the terms and conditions of
employment for franchisees or their employees. Each franchisee is
responsible for ensuring compliance with local, state and federal
law.
Keywords: Planet Fitness Michigan Group, Royal Oak , Shift Lead, Other , Royal Oak, Michigan
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