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Unit Secretary

Company: Beaumont Hospitals
Location: Royal Oak
Posted on: June 17, 2022

Job Description:


This position is responsible for the efficient operations of the department's clerical support staff. In addition to performing clerical work-related duties, this position schedules subordinate staff, assigns work duties and enforces departmental standards, policies and procedures. Oversees staff interaction and operational integrity with the system.


1. Ensures adequate staffing through scheduling, delegates duties/work assignments, checks staff's work quality/quantity.

2. Supervises office operations for compliance with established standards and policies.

3. Directs the work of assigned staff, completes job performance evaluations and makes recommendations.

4. Coaches, counsels and disciplines employees as necessary.

5. Participates in the hiring and discharging of employees in the department.

6. Responsible for coordinating, developing and maintaining effective efficient work flow processes for office operations.

7. May oversee bi-weekly audit of payroll to monitor the accuracy of data input and minimize payroll adjustments.

8. May participate in teaching programs, in-service educational classes and orientation and training of new employees.

9. Prepares and maintains a variety of files, i.e., departmental and/or patient, progress notes, attendance/time-entry.

10. Ensures adequate inventory of office supplies is maintained so that tasks can be completed in a timely manner.

11. Acts as liaison between vendors, contractors and hospital departments for department activities and special projects.

12. Assists the director in day-to-day operations of the department, including identifying ongoing office staff training needs.

13. Performs a variety of clerical functions including typing, recording, filing, answering telephones and computer entry.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.


1. Supports the Mission, Value and Vision of Beaumont Health (BH). Demonstrates personal commitment through active involvement in the performance improvement process.

2. Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.

3. Supports and adheres to all Beaumont Health's customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code.

4. Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information.

5. Supports and participates in a collaborative team-oriented environment - cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.

6. Supports, cooperates with and demonstrates safe work practices and attitudes, follows safety rules - including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs.

7. Completes all required compliance standards that may be department specific and/or identified by the organization.

8. Maintains current licensure, registration and/or certification, as applicable, at all times.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training: Requires a minimum or a high school diploma or GED. Secondary education is desired.

B. Work Experience: Requires a minimum of three years of progressively responsible administrative/clerical experience supporting a business office environment. Lead or previous supervisory experience is preferred.

C. Certification, Licensure, Registration: None required.

D. Other Qualifications: Requires effective communication and interpersonal skills, the ability to mentor, coach and lead subordinate staff. Requires the ability to organize the work activities of clerical support staff, maintain a variety of operational records and files; handle employee and physician concerns using effective problem-solving skills. Microsoft Office suite proficient and experience with computerized record systems.

Keywords: Beaumont Hospitals, Royal Oak , Unit Secretary, Other , Royal Oak, Michigan

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