Client Service Associate, Individual Solutions
Company: NFP
Location: Royal Oak
Posted on: June 24, 2022
Job Description:
We're NFP, a four-time Best Places to Work award winner in
Business Insurance for 2017, 2018, 2019, and 2020. We are also
recognized as an Elite 2018 Agency award winner named as a Top
Employee Benefits Firm. We are a leading Insurance Broker and
Consultant that provides Employee Benefits, Property & Casualty,
and Retirement and Individual Private Client solutions to help our
clients reach and realize their goals because we believe business
is personal. Our personal commitment to our team and our clients
have created long-lasting and successful relationships across our
growing 300+ nationwide offices and 17 international locations. To
learn more, please visit: https://www.nfp.com/
This is a hybrid position with in-office flexibility 2-3 days a
week.
Essential Duties And Responsibilities
- Assembles meeting preparation documents pertaining to the
client/prospect prior to sales meetings, including but not limited
to, product specific sales illustrations, policy and product
summaries, reports, presentations, and marketing packets
- Performs all underwriting duties including preparing,
completing and mailing individual and multi-life disability, long
term care and life insurance applications; tracks all data in
MOSAIC
- Schedules medical insurance exams and orders all Attending
Physician Statements (APS/Medical Records) based on insurance
underwriting guidelines of carriers
- Follows up with the client and Relationship Manager(s) during
the underwriting process, keeps notes on the process and
conversations in MOSAIC to ensure all parties are informed of
status
- Reviews insurance policies and prepares them for client
delivery; follows up with clients on delivery requirements when
needed
- Takes a proactive lead on conserving the Relationship Manager's
existing block of business by notifying clients of overdue
insurance premiums and coverage in danger of lapsing, tracking all
attempts and progress, and keeping the Relationship Manager
informed of problematic cases. Working with clients with the
guidance of the Relationship Manager to provide clients with policy
funding options
- Processes all insurance policy service requests, including
address, beneficiary/ownership changes, premium mode changes,
dividend option changes and fund allocation changes
- Processes all policy changes including reinstatement of lapsed
cases, smoker rating changes, addition or removal of policy riders,
and face amount reductions
- Follows up with insurance carriers and vendors to ensure proper
and timely execution of client service requests are completed in a
timely fashion. For example, a change of beneficiary form submitted
to carrier - needs to be followed through from submission until the
updated beneficiary is reflected on the carriers systems and
communicated to the client that the change has been completed
- Ensures data accuracy in company records by regularly and
routinely updating client and carrier/vendor information in MOSAIC
and maintaining client files according to company compliant
procedures
- Performs administrative duties including data consistency,
fielding phone calls, reviewing incoming mail, filing and greeting
clients
- Organizes all carrier and state licenses and appointments for
Relationship Manager(s) with the in-house licensing
coordinator
- Processes individual asset management applications, service
requests and performance summaries
- Participates in occasional product related training and best
practices development sessions as directed by Director, Client
Services
Knowledge, Skills And/or Abilities
- Strong oral and written communication skills
- Insurance product knowledge (life, disability and long term
care). Understanding the products' features to be able to service
clients
- MOSAIC knowledge, entering new clients, keeping client data
updated (specific to the RBI page), policy record creation, task
management, arrays, work space management, populating arrays,
calendar management
- Fieldnet - run PAAR reports, get Book of Business, retrieve
applications, retrieve forms / ServiceNet to view policy
information, process address changes online, etc
- Service Knowledge - to assist clients with changes to
policies
- Underwriting knowledge as well as retention skills
- Well organized with the ability to handle several
projects/clients simultaneously
- Proficiency with MS Office products, including Outlook, Word,
Excel and PowerPoint
- Dedicated work ethic with a commitment to client service
excellence
Education And/or Experience
- High School Diploma Required, College Degree Preferred
- 1-3 years prior experience, preferably within financial
services
- Previous experience processing insurance applications and
providing a high level of client service is preferred
Certificates, Licenses, Registration: Life and Health,
preferred.
What We Offer
NFP is proud to offer a competitive salary, PTO & paid holidays,
401(k) with match, exclusive discount programs, health & wellness
programs, and more. Our PeopleFirst culture focuses on building and
nurturing lifelong relationships with our employees because, at the
end of the day, we exist to be there for others.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
Keywords: NFP, Royal Oak , Client Service Associate, Individual Solutions, Other , Royal Oak, Michigan
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