Sales Support

Company: The Pond Guy
Location: Royal Oak
Posted on: November 15, 2022

Job Description:

Are you customer focused and enjoy helping others? Do you find it exciting to meet new people and are an enthusiastic contributor to your team? Are you seeking a professional workplace with established processes? Are you looking for a stable, yet fast-paced dynamic environment where you're treated like family and people care about one another?If you answered yes to any of the questions above, then we need you as our Sales Support Representative! See the details of the position below.Job Description:Our Sales Support Representative is a critical contributor to providing our customers with quality service. Expect detailed training to achieve mastery of processes regarding our products and customer service procedures. There is a family dynamic at Airmax that extends to the customer as we strive to give them the highest quality service possible.Here are some examples of the actual work your day would include.Assist sales team with reporting, pricing, mailings, pre-season buys and special projectsHandle product sales, quotes, questions and order taking via phone and emailProvide pond maintenance plans and equipment layouts for consumers based on their individual needsResearch and determine best product solution for customers whether consumer or resaleUse metric goals to improve job performanceCoordinate returns, warranty and repair ordersMonitor automated systems and enter EDI (electronic) ordersCommunicate with Supply Chain for order updates and send shipment notifications/invoicesProcess international orders and prepare required customs documentationPresent product knowledge trainingsTroubleshoot and create solutions for order discrepanciesArrange travel and food accommodations for customer visits and ensure training/conference location is cleaned and stocked with supplies/refreshmentsDon't know about ponds? That's ok! You'll be trained to be proficient in your job. We utilize an interactive combination of hands-on and visual training to ensure everyone has a full understanding of Airmax's proactive approach to pond management.Job RequirementsTo be successful in this role, you need to have a certain amount of knowledge and skills:High school diploma, college degree preferredOne year of face-to-face sales or customer service experience preferredTechnical background is a plusExcellent written and verbal communication skillsProficient computer knowledge in Microsoft Office, knowledge in SalesForce a plusHands-on mind set with ability to work in an office environmentThis position requires manual dexterity for typing, sitting at a desk and looking at a computer screen for typing for long periods of time. In addition, portions of the training require Sales Support to shadow other departments that may require physical activity including lifting 25-35 pounds and standing for long periods of time.We need a Sales Support Representative that has a positive attitude and the words " Can't" and "Impossible" are not a part of your vocabulary. You'll have the ability to learn quickly and retain a large amount of information and offer exceptional customer service. This person should continually add value to the organization beyond their day-to-day tasks.AvailabilityYou must be available to work between the hours of 8am - 5pm, Monday - Friday and occasional Saturdays during the peak times.CompensationThis is a full-time hourly position with the base pay of $19-$24.50/hour based on experience. Benefits include:Blue Cross Blue Shield HealthcareDental InsuranceVision InsuranceShort-term Disability InsuranceLong-term Disability InsuranceAccident InsuranceCritical Illness InsuranceLife InsurancePaid Time OffHoliday pay401k with employer 4% match and year-end profit sharingReferral program with opportunities to earn $1,000 per referralCompany OverviewTPG, Inc. is a growing company with over 140 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50 states servicing both wholesale and end-users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to be a group of passionate, knowledgeable pond people helping the world enjoy ponds. We offer innovative, proven solutions delivered with a commitment to complete satisfaction... guaranteed.TPG, Inc. is not just a team, we're a tribe. A tribe is more like a family and is ongoing. We have fun, pursue our goals together and feed on each other to grow. Becoming part of TPG, Inc. means more than getting a job it's a career move. We will give you the support you need to grow with us.Company DivisionsTPG, Inc. encompasses a family of businesses to support customers in all pond aspects.Airmax, Inc. - business-to-business and manufacturing. airmaxeco.ComThe Pond Guy, Inc. - direct-to-consumer. thepondguy.ComThe Pond Guy, Inc. - local services division. weknowponds.ComHow To Apply For PositionStep 1: Submit Resume.Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt.Step 3: If selected for further review, you will be contacted for an interview.The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check.Reference: 300000_305_Sales Support Airmax

Keywords: The Pond Guy, Royal Oak , Sales Support, Other , Royal Oak, Michigan