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Adventure Travel Consultant

Company: Pygmy Elephant
Location: Royal Oak
Posted on: November 22, 2022

Job Description:

Position Overview: Pygmy Elephant is hiring a new team member that will handle reservations, operations and customer service. We are looking for someone who is goal oriented and driven to produce results. We are a small, fast growing company that offers advancement opportunities on the ground floor. This is an entry level position with room to grow into a sales role and management responsibility.The new team member will be responsible for making sure the client onboarding process runs smoothly. She / he will lead the client through the onboarding process, make travel bookings and reservations, problem solve availability issues and provide customer support before, during and after travel. About Us: Pygmy Elephant creates Self-Guided Adventure tours for clients. We focus on long distance trekking tours. The Tour du Mont Blanc, Camino de Santiago, West Highland Way and the W-Trek in Torres del Paine are a few examples of places we send clients to every year. If you are an energetic, driven and detail oriented professional, please come join our team. Job Duties: Understand the needs and requests of clients and consult them effectively on travel arrangements. Create detailed quotations using our backend system based on the needs of client. Create detailed and rich handbooks using our backend system based on client's itinerary. Create detailed travel apps utilizing sophisticated online software. Make bookings and reservations with local accommodation, transport and activity suppliers. Work with clients to best meet itinerary goals based on market availability. Handle customer service throughout the life of a client's trip - from initial quotation, to bookings, to support while travel to after travel support. Maintain relationships with key suppliers. Keep financial statements and documents. Create and update electronic records of clients. Qualifications and Skills Proficiency in English; knowledge of additional languages is an advantage, especially French or Spanish. Ability to clearly communicate complex ideas Demonstrable ability to handle crises Detail oriented, passionate and driven Enjoys the outdoors and hiking Technologically savvy and has an entrepreneurial mindset Experience: 2+ years of previous customer service experience Degree in Hospitality, Travel, Tourism, Business or relevant field would be beneficial, however not mandatory. Industry experience in outdoor travel market a plusJob Type: Full-timePay: From $36,000.00 per yearBenefits: 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time offSchedule: Monday to FridayCOVID-19 considerations:We have an office in Royal Oak Michigan. Most of our associates work a combination of at home and at the office. The schedule is flexible! Anyone that is feeling sick or tested positive for Covid works from home.Work Location: Hybrid remote in Royal Oak, MI 48067

Keywords: Pygmy Elephant, Royal Oak , Adventure Travel Consultant, Professions , Royal Oak, Michigan

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