Guest Relations Sales Associate
Company: Detroit Zoological Society
Location: Royal Oak
Posted on: August 7, 2022
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Job Description:
The Seasonal Guest Relations Sales Associate is responsible for
providing quality customer service to all guests of the Detroit
Zoo. Service and service recovery must be provided in a
professional, efficient, proactive, and safe manner. All employees
must be committed to ensuring our guests have engaging, meaningful,
and memorable experiences.
This job description is by no means all-inclusive and may be
subject to change during a performance period due to the needs of
the Detroit Zoological Society and its leadership. This document
will be reviewed on a continual basis and will be modified as
needed. Principal Duties and Responsibilities
Work in multiple locations of the Guest Relations department
including, but not limited to, admissions, rides and attractions,
parking operations and events.
Carry out all assignments to provide guests engaging, meaningful,
and memorable experiences.
Engage with all guests in a friendly, professional, welcoming
manner, and resolve guest complaints when able, involving the Guest
Relations Supervisor as needed.
Direct visitors to various facilities and exhibits, providing
information accordingly.
Responsible for achieving high customer satisfaction scores,
revenue generation, and sustaining sales goals outlined by the
organization (details in Guest Relations Manual).
Demonstrate the ability to use proven sales techniques and
strategies to contribute to an increase in ticket revenue.
Collects admission, parking, attractions, membership, and event
fees.
Demonstrate in-depth product knowledge in all sales categories
including rides, attractions and membership.
Actively sell all ticket packages.
Follows all cash-handling procedures as outlined in the
cash-handling manual.
Always support safe and efficient department operations.
Respond to emergencies by notifying proper authorities and
following emergency response protocols.
Drive the tractor train.
Maintain premises in a clean and orderly condition, reporting
malfunctioning equipment, wear and tear, damage, and theft.
Help set up and operate special events.
Respond to customer needs.
Comply with all federal, state, local, and organizational
policies/procedures.
Qualifications
Education and Experience
Must be 17 years of age or older.
Previous experience in customer service or other activities
involving positive contacts with the public.
Knowledge, Skills, and Abilities
Must have a positive, friendly, and social disposition.
Be able to interact with the public in a professional and efficient
manner.
Must be comfortable using a computer and a cash register.
Basic math skills are required.
Preferred
Completion of High School Diploma or GED preferred but not
required.
One year of experience in sales, upselling and cross promoting.
Working Conditions
Work locations are determined by season, event, and volume of
visitors. Work is largely performed outdoors. There will be
exposure to computer monitors and on occasion some exposure to
seasonal weather conditions and elements. Physical Requirements
This position requires sitting, standing, walking, bending and
stooping for extended periods, the ability to lift and move up to
50 pounds and the use of standard office equipment and the
computer. The individual must have the ability to perform the
essential functions of the job satisfactorily with or without
accommodations. Reasonable accommodations will be made to enable
qualified individuals with disabilities to perform the essential
functions of the role.
Keywords: Detroit Zoological Society, Royal Oak , Guest Relations Sales Associate, Sales , Royal Oak, Michigan
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