Crisis Hotline Professional (Part -Time) - REMOTE

Company: Oakland Community Health Network
Location: Pontiac
Posted on: February 19, 2026

Job Description:

Job Description Job Description Job Summary The Crisis Hotline Professional works directly under the supervision of the Manager–Crisis Hotline and Front Desk. The Resource and Crisis Hotline Professional provides immediate, compassionate support to individuals experiencing emotional distress, mental health crises, or seeking behavioral health resources. This role involves responding to calls, texts, and chats with professionalism and empathy, conducting risk assessments, and coordinating appropriate interventions. The professional ensures accurate documentation, follows agency protocols, and collaborates with team members to deliver trauma?informed, person?centered care. This position plays a vital role in promoting safety, stability, and access to services for individuals in need. Important Position Details (Please Read Before Applying) This is a part?time position working one 12?hour shift every week on Thursdays (12 hours/week). We are hiring for both Day and Night Shifts: Day Shift: 7:00 AM – 7:30 PM Night Shift: 7:00 PM – 7:30 AM Remote Work Requirements This role is fully remote; however, staff MUST reside in Southeast Michigan and be within driving distance to Troy, MI. Occasional in?person trainings and meetings are required at our Troy administrative offices. Essential Functions Respond to crisis calls, texts, and chats with empathy, professionalism, and urgency. Conduct suicide and safety risk assessments using approved tools and protocols. Provide immediate emotional support, crisis de-escalation, and short-term counseling. Offer referrals to local mental health, substance use, and social service resources. Develop and implement crisis-related safety plans in collaboration with the individual. Engage emergency services (e.g., 911, mobile crisis teams) when necessary for safety. Document all interactions accurately in the electronic health record (EHR) or call system. Maintain caller confidentiality and adhere to HIPAA and agency privacy policies. Participate in regular supervision, team meetings, and ongoing training. Monitor for high-risk situations such as suicidal ideation, abuse, or frequent callers. Provide follow-up support and ensure warm hand-offs to appropriate services. Support and mentor volunteers or new staff as needed. Maintain up-to-date knowledge of crisis intervention techniques and community resources. Communicate effectively with team members to ensure continuity of care. Uphold ethical standards and demonstrate cultural sensitivity in all interactions. Perform other duties as assigned to support crisis response operations. Job Requirements and Qualifications Education: Bachelor’s degree in a human service-related field (social work, psychology, counseling, family services, sociology, criminal justice). Training Requirements (licenses, programs, or certificates): BLS Recipient Right’s Clinical License Experience Requirements: Minimum two years of experience working in a human or medical service environment (school, hospital, crisis center, call center, community mental health agency). Preferred Experience: Experience in working with electronic health records Experience in customer service Experience with data entry Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Job Specific Competencies/Skills: Interpersonal Skills Strong Organizational Skills Strong time management Strong written and oral communication De-escalation and conflict resolution Experience in working with electronic health records Experience in customer service Experience with data entry Experience in crisis de-escalation Clinical knowledge of mental health and suicide prevention Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Knowledge Requirements: HIPPA Microsoft 365 Recipient Right’s Mental Health Code Medicaid Manual Oakland Community Health Network’s Core Competencies: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees’ differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Keywords: Oakland Community Health Network, Royal Oak , Crisis Hotline Professional (Part -Time) - REMOTE, Seasonal Jobs , Pontiac, Michigan