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Seasonal Guest Relations Sales Associate

Company: Detroit Zoological Society
Location: Royal Oak
Posted on: March 13, 2023

Job Description:

Seasonal Guest Relations Sales Associate

The Guest Relations Sales Associate is responsible for providing quality customer service to all guests of the Detroit Zoo. Service and service recovery must be provided in a professional, efficient, proactive, and safe manner. All employees must be committed to ensuring our guests have engaging, meaningful, and memorable experiences.
This job description is by no means all-inclusive and may be subject to change during a performance period due to the needs of the Detroit Zoological Society and its leadership. This document will be reviewed on a continual basis and will be modified as needed.

Principal Duties and Responsibilities
Work in multiple locations of the Guest Relations department including, but not limited to, admissions, rides and attractions, parking operations and events
Carry out all assignments to provide guests engaging, meaningful, and memorable experiences
Engage with all guests in a friendly, professional, welcoming manner, and resolve guest complaints when able, involving the Guest Relations Supervisor as needed
Direct visitors to various facilities and exhibits, providing information accordingly
Responsible for achieving high customer satisfaction scores, revenue generation, and sustaining sales goals outlined by the organization (details in Guest Relations Manual)
Demonstrate the ability to use proven sales techniques and strategies to contribute to an increase in ticket revenue
Collects admission, parking, attractions, membership, and event fees
Demonstrate in-depth product knowledge in all sales categories including rides, attractions and membership
Actively sell all ticket packages.
Follows all cash-handling procedures as outlined in the cash-handling manual
Always support safe and efficient department operations
Respond to emergencies by notifying proper authorities and following emergency response protocols
Drive the tractor train
Maintain premises in a clean and orderly condition, reporting malfunctioning equipment, wear and tear, damage, and theft.
Help set up and operate special events.
Respond to customer needs.
Comply with all federal, state, local, and organizational policies/procedures.
Education and Experience
Must be 17 years of age or older
Previous experience in customer service or other activities involving positive contacts with the public.
Knowledge, Skills, and Abilities
Must have a positive, friendly, and social disposition
Be able to interact with the public in a professional and efficient manner.
Must be comfortable using a computer and a cash register
Basic math skills are required
Completion of High School Diploma or GED preferred but not required.
One year of experience in sales, upselling and cross promoting.
Working Conditions
Work locations are determined by season, event, and volume of visitors. Work is largely performed outdoors. There will be exposure to computer monitors and on occasion some exposure to seasonal weather conditions and elements.

Physical Requirements
This position requires sitting, standing, walking, bending, and stooping for extended periods, the ability to lift and move up to 50 pounds and the use of standard office equipment and the computer.
The individual must have the ability to perform the essential functions of the job satisfactorily with or without accommodations. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the role.%40183491% %%customer%%

Keywords: Detroit Zoological Society, Royal Oak , Seasonal Guest Relations Sales Associate, Sales , Royal Oak, Michigan

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